Monday, April 1, 2019

Migrants can now lodge complaints from abroad

Migrant workers can now lodge complaints from abroad as the government has established a call centre to listen to their problems.
"The centre will facilitate migrant workers, who need immediate help during the initial process when they are applying for foreign jobs," according to minister for Labour, Employment and Social Security Gokarna Bista. "The centre will be open every day for 13 hours from 7am."
"The centre under the Labour Ministry will be well equipped to deal with queries and complaints and provide suggestions to workers both in Nepal and in destination countries," he said, adding that the issues related to migrant workers will be addressed instantly. "The centre will coordinate and help resolves complaint lodged at the Department of Foreign Employment, Foreign Employment Promotion Board, Prime Minister Employment Programme or the Social Security Fund."
Migrant workers can file their complaints via telephone or internet-based communications including email, Messenger, Viber and Imo, he said, adding that the centre will also provide assistance to workers who have been jailed on fake charges. "The workers, who are employed in countries that the government has restricted for foreign employment, will also be able to file complaints at the call centre."
Nepal Telecom (NT) users will be able to connect and access the service of the centre for free and users of Ncell and other carriers will also soon be provided free services.