Ncell will soon
introduce a new facility that will enable customers to recharge balances
through kiosk machines.
"The recharge
kiosks will be the first facility of its kind in Nepal," according to
corporate communication director at Ncell Sanju Koirala. Under the facility,
Ncell customers can top-up their balance themselves by inserting bank notes of
Rs 20 denomination or above into the kiosks, the telecom company said, adding
that customers can recharge whatever amount they are comfortable with, starting
from Rs 20, by inserting the appropriate bank notes.
The facility will first
be introduced in Kathmandu valley and expanded outside the valley soon. There
will be a total of 40 kiosks installed in different parts of the valley to
facilitate customers in the initial phase. "It will ease and empower
customers greatly," she said, adding that the company is glad for being
able to serve customers in a new way.
Once the new facility is
introduced, customers will not have to rely on recharge cards alone to top-up
their balance. It will also assure that customers will get full recharge for
money they pay at maximum retail price.
To recharge via kiosks,
Ncell customers would first need to choose the language, then select Ncell
displayed on the screen and enter the 10-digit mobile number they wish to
recharge. After entering the mobile number, the customer must insert a bank
note of Rs 20 or above denomination in the feeding inlet.
"The machine does
not return change money," Koirala cautioned. "Hence, the customer
must insert a bank note of that denomination that they wish to recharge and
press the ‘Pay’ key to complete the payment."
On pressing the ‘Pay’
key, the machine will record the transaction, print the payment detail, and
deliver the receipt from the receipt outlet. The customer would need to press
the ‘Next’ key after each step to enter the next step of the transaction.
The machine does not
identify bank notes of Rs 5 and Rs 10 denominations and will return them if
inserted mistakenly, she informed.
In case of unsuccessful
transaction, which may happen due to technical error, the kiosk machine will
not return cash/note. But customers need not worry, for the machine will
automatically complete the payment process once the system error is dealt with.
In case of wrong entry, the customer can dial 7701 for instant support.
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